Hilton Charlotte University Place

From the check-in to check-out we had a very good stay. The room was clean, bathroom was handicap accessible, and clean. I loved that there were bags of ice in the hallway so that I didn't have to walk around looking for an ice machine. We went to the bar for a light meal and we each ordered something different. No one was disappointed with their meal.

I wiped surface tops with Clorox wipes that I brought, because I was not sure about the cleanliness of the surfaces. I requested clean sheets and one of the pillow cases had makeup on it which I think may have come from the makeup that the housekeeper had on. She was carrying fresh towels and sheets. I am sure she inadvertently touched the pillow case to her face.

it was contemporary & modern, guest & staff were friendly

The staff went above and beyond. Our room was booked to include breakfast, but that was somehow excluded at their end. Showed them my paperwork, and they had it fixed in just a few minutes. Breakfast was excellent. We would have eaten there even if we had had to pay for it.

The room was comfortable, the bed was clean and very comfy. There were plenty of outlets, soft lighting and comfortable temperature controls. Though I didn't use it for my one night, there was plenty of drawer and organization space for personal belongings.